Please read these Terms of Service (“Terms”) carefully before using our services. By booking an appointment with Detail Matters LLC (“us,” “we,” or “our”), you agree to be bound by these Terms.

Service Agreement

This agreement explains our obligations to you (the “Client”) and your obligations to us in connection with the service(s) you purchase. When you book a service with Detail Matters LLC, you are agreeing to the following terms.

Customer Responsibilities & Service Requirements

• For us to provide the best possible service, you agree to the following conditions:
  • Access to Utilities: Our mobile detailing services require access to a working outdoor water spigot and a standard, safe electrical outlet within 50 feet of your vehicle. We are not able to provide our own water or power. Failure to provide adequate access may result in a cancellation fee.
  • Removal of Personal Items: Please remove all personal and large items from your vehicle’s interior, trunk, and any compartments prior to our arrival. This includes car seats, clothing, documents, and valuables. While we will handle your items with care, Detail Matters LLC is not responsible for any lost, stolen, or damaged personal property. A fee may be assessed if excessive personal items require removal by our staff.
  • Pre-Detail Inspection: We will perform a pre-detail inspection of your vehicle to assess its condition. You will be asked to sign a pre-detail inspection form acknowledging any pre-existing damage, such as scratches, dents, or tears, before we begin our work. Detail Matters LLC is not liable for any pre-existing damage.
  • Vehicle Access: If you will not be present at the time of service, you must ensure that we have access to the vehicle’s keys to properly clean the interior and door jambs.

Pricing, Payment, and Fees

• Advertised Pricing: Our advertised prices are based on vehicles of standard size and in average condition. We reserve the right to adjust the final price based on the vehicle’s actual size, excessive dirt, pet hair, stains, or other conditions that require additional time and resources. Any price adjustments will be communicated and agreed upon with you before the additional work is performed.
• Payment: Full payment is due upon completion of the service. We accept payment via our online booking system, Square, Venmo, Cash App, PayPal, or cash.
• Cancellation & Rescheduling: We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of $50.

Satisfaction & Quality Guarantee

We are committed to providing a high-quality, professional service. Upon completion of the detail, we strongly encourage you to perform a final inspection of your vehicle with our technician. If you are not satisfied with any aspect of our service, please let us know at that time. We will make every reasonable effort to address your concerns. Once you have taken possession of your vehicle, we will consider the service to have been completed to your satisfaction.

Liability and Damages

• Pre-Existing Damage: As stated, Detail Matters LLC is not responsible for any pre-existing damage to your vehicle. This includes, but is not limited to, rock chips, scratches, worn or torn upholstery, and failing clear coats.
• Vehicle Systems: We are not liable for any issues related to vehicle components, such as faulty windows, sensors, or convertible tops, that may fail during the detailing process.
• Limitation of Liability: Our liability for any damage caused to your vehicle as a direct result of our service is limited to the total cost of the service provided.

Use of Media

We are proud of our work and love to showcase it. By using our services, you grant Detail Matters LLC the right to take photographs and videos of your vehicle before, during, and after the detailing process. You agree that these images and videos may be used for promotional and marketing purposes on our website, social media channels, and other marketing materials without compensation to you. We will ensure that no personally identifiable information (such as license plates or personal items) is visible in these materials.

Privacy Policy

We respect your privacy. Any personal information we collect, including your name, address, phone number, and email, will be used solely for the purpose of scheduling your appointment, providing our services, and communicating with you. We will not sell or share your personal information with third parties.

Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Michigan.